An appropriate response.
Please prepare your arguments about this case for and
against terminating his employment as a first step in restoring the reputation
of your airline.
You sit on the Board of Directors of a major airline that
just experienced a horrendous customer service event.
A severe snowstorm
stranded several of your planes and caused a ripple effect throughout your
flight schedule, stranding thousands of passengers at airports across the
country and keeping dozens of passengers as virtual hostages on planes for
several hours as they waited for departure slots at their airport.
The press
has covered this fiasco at length and is already calling for a passenger bill
of rights that will be based primarily on all the things your airline didn’t do
to take care of its’ passengers in this situation.
Your CEO is the founder of
the airline, and he has been featured in many of your commercials raving about
the high level of customer service you deliver.
The board is meeting to review
his continued employment with the company.
Source: Ghillyer_Business Ethics A Real World Approach 2e
Source: Ghillyer_Business Ethics A Real World Approach 2e
